Patent-pending AI

We designed, built, and deployed a patent-pending AI solution in 4 months.

RBC Amplify is an internship program that challenges teams of 4 interns to solve a real business problem with technology, from understanding the problem space, researching, and designing, to developing, deploying, and pitching to senior leaders. My team was tasked with designing and building a generative AI solution for RBC's Global HR Advice Centre.

Outcomes

• 19.5%
• reduction in call times
• 21%
• decline in call volumes
• $$2.1M
• projected annual cost savings

Note: Due to my NDA, I cannot disclose details on this project and its designs.

It started with nothing but a real problem...

The HR Technology and HR Advice teams came together to present us with a real problem they were facing:

We designed, built, and pitched our solution to senior leaders and executives across the bank!

We collected beta-launch data, continuously refined our pitch, and secured executive buy-in form the Head of Global Functions Technology.

Wins

• 97% of 156 users surveyed said that they would use heyHR
• After being given a demo of the product.
• We were recognized by CTO and Head of Global Functions Technology
• For the impact and feasibility of our solution.
• Our solution is patent-pending!
• The legal team worked with us to submit a patent application due to the innovative potential of our solution.

What I learned

• Push back against stakeholders who think solution-first
• Our problem statement had a solution in mind. We had to go beyond that and build a solution to solve the underlying problems even if it wasn't as “cool”.
• How to navigate the sensitivity of various user and business needs
• We had to bring value to the business, balancing: making employees feel heard, dealing with PII, managing the risk of misinformation, and working with the complexities of content ownership